• On your first visit to the clinic , the receptionist will ask you to fill out a variety of forms.
• These questions are a necessary part of your medical record and the information is often necessary in an emergency situation.
• All medical records are strictly confidential and no information can be released without your written consent. Medical Arts Clinic strictly adheres to the new HIPAA Privacy Guidelines implemented in April, 2003.

Download, print and fill out the following form prior coming in for your first appointment. Click here to download the form.

Telephone Calls

• You are welcome to call the office with any questions you have on medical matters.
• The office staff will relay information to the doctor when necessary.
• If you are ill, please schedule an appointment.
• The doctor or nurse will return your call the same day, whenever possible.
• We prefer that prescription refills be filled by your regular physician during regular office hours.
• It is our policy not to prescribe new medications over the phone.

• We try to see all patients on an appointment basis.
• Appointments can be scheduled Monday through Friday, from 8:00am to 5:00pm.
• We will make every effort to see you at your scheduled time.
• However, emergencies occasionally interrupt the schedule.
• We will attempt to notify you of any delay in advance and will schedule a new appointment time if necessary. If you cannot keep your appointment, please call and cancel at least 24 hours in advance, so we may give that time to another patient.

• During regular office hours: Call our office number and inform the receptionist of the nature of the problem.
• For after-hours or weekend emergencies, dial the office phone number and wait for the answering service to answer. They will contact the on-call doctor and have him or her return your call. He or she will discuss the problem with you and decide whether you need emergency care or can be scheduled for an appointment during regular office hours.
• Life-threatening emergencies are best handled by dialing 911 or going directly to Rapid City Regional Hospital's Emergency Department.
• Your doctor will assume your care if you are admitted to the hospital.

• Medical Arts Acute Care Clinic is open from 5:00pm to7:00pm Monday through Friday, 9:00am to 3:00pm on Saturdays and 12:00 noon to 3:00pm on Sundays.
• No appointments are needed. You will be seen on a first-come, first-serve basis unless another patient arrives with a more urgent or severe condition that requires immediate attention.
• Acute Care Clinic services cost slightly more than routine clinical care because of the urgency and severity of conditions treated.
• Medical Arts Acute Care Clinic is designed for urgent problems that are causing you serious discomfort.
• Routine check-ups, tests and immunizations should be scheduled during regular clinic daytime hours.